Customer FAQ Assistant
Dua Arah blueprint
AI & workflow automationThe busywork, handled.
The busywork, handled.
The decisions stay yours.
Assistants and integrations that take repetitive work off your team, tested with the people who approve the results.
Start a projectA workflow with people in the loop.
Example run
Customer questions · draft only, a person approves every reply
A customer asked about delivery to Bekasi. The assistant drafted an answer from an approved document, a person approved it, and the reply went out with its source on record.
Incoming question
“Hi, can you deliver to Bekasi by tomorrow?”
Approved source
“Bekasi: next working day for orders placed before 14:00.”
Draft and rule applied
“Yes. We deliver to Bekasi the next working day for orders placed before 2 pm.”
Human review & approval
Approved without changes.
Sent and recorded
Sent on WhatsApp after approval. The log keeps the question, source, draft and approver.
Run details
- Reads
- The incoming message and the approved delivery document.
- Writes
- A draft in the shared inbox, then a log entry once sent.
- Approval
- Required for every reply in this workflow.
When something goes wrong
- Source unavailableNo draft; the question goes to a person.
- Answer not in the sourcesFlagged as unsupported and handed to a person.
- Duplicate requestAdded to the open conversation instead of a new one.
- Integration timeoutRetried once, then shown to the team as failed.
A person approves before anything goes out
The scope
The same day, re-planned.
Rina runs customer care at a catering business. This is her Tuesday.
One person's day, drawn to show the idea. The real picture comes from mapping your workflow with you.
By hand
3 h 48 min copying, checking and chasing
With a workflow
30 min reviewing what the workflow prepared · 3 h 18 min back for customers and planning
Where teams usually start.
Small, repetitive and easy to check: the workflows that pay off first. Each keeps a person on the decision.
Repeat questions(FAQ & internal support)
Before: The same twenty questions, answered by hand, all day. After: Drafted answers with their source; a person approves each one.
Sorting inquiries(Lead qualification)
Before: Every inquiry read in full before anyone knows if it fits. After: Inquiries sorted by fit and urgency; the hot ones flagged first.
Finding one figure(Document lookup)
Before: Digging through folders and old chats for one figure. After: Ask in plain words; get the passage and the file it came from.
First drafts(Draft copy & summaries)
Before: A blank page for every recap, caption and summary. After: A first draft from your notes, edited and approved by you.
Form to CRM(Form-to-CRM handoffs)
Before: Form answers retyped into the CRM, with typos. After: Entries land in the CRM, checked and logged, ready for follow-up.
How we set it up
- Map the workflowFind the repeated copying, checking and handoffs, and the decisions that still need a person.
- Connect assistants & toolsScope knowledge sources, integrations and access around data the business can actually use.
- Test & reviewCheck outputs, edge cases and approval steps with the people using the workflow before handover.
Inside a build
See what it answers, what it did and what it may not do.
Every assistant we set up shows its sources, logs each run and follows rules your team writes. These views come from our blueprints.
Explore the blueprintsDo you deliver to Bekasi, and how long does it take?
Yes, Bekasi is in our delivery area. Orders confirmed before 2 pm arrive the next working day.[1][2]
- 1Delivery areas.pdf · p.2
- 2Shipping policy · §3
Asked about a refund → handed to Rina (Customer care)
new_inquiryWhatsApp · 1 messageclassifyservice: catering · budget: givenfill_detailsdate ✓ guests ✓ venue ?draft_replyasks for the venueawait_approvalSales · Bayusendafter approval
answers_from: approved_sources # price lists, SOPs, FAQs
when_unsure: hand_to_person
send_without_approval: false
customer_data: stays_in_your_tools
log: every_run # reviewed weekly
languages: [id, en]
The range so far
AI Assistant · 2 · Workflow Automation · 1
Internal Document Assistant
Dua Arah blueprint
Lead Qualification Workflow
Dua Arah blueprint
Scope, process and pricing
- /ai-automationAI Automation & Assistant
AI assistants, workflow automation, generative website features, and integrations connected to business data, approval, and operations.